WelcomeHow can we help?Take a ticket ↗
Take a ticket
A visitor taps the kiosk and collects a printed ticket from the thermal printer.
LESS WAITING. MORE FLOW.
A better queue.
A calmer day.
From the first printed ticket to the final call, keep visitors informed and your team in control. Simple queue management, installed at your premises.
✓ On-site installation✓ Your hardware or ours
QMSFlow Service area A
NOW CALLING
A024
Please go to Counter 02↗
ALSO SERVINGA023 Counter 01
UP NEXTA025 A026 · A027
◖)) Clear visual & voice announcements
QMS FLOWYOUR TICKETA024Service area A
Please watch the screen
for your number.
✓
One queue. All connected.Kiosk → Staff → Waiting-area display
Illustrative product display
MADE FOR BUSY WAITING AREAS
SchoolsCollegesTuition centresHealthcareService offices
A SIMPLE JOURNEY
Four steps.
Everything flows.
No confusing process for visitors. No complicated routine for your team. Just a clear path from arrival to service.
Waiting queueA024 WaitingA025 Waiting
Call the next visitor
Staff select their counter, view waiting tickets, and call a visitor from their portal.
NOW CALLINGA024 → 02Please go to Counter 02
Make it clear
The waiting-area TV shows the ticket and counter number, with a voice announcement.
✓Ticket completedReady for the next visitor
Serve & complete
Staff track service time, complete the ticket, and keep the queue moving.
YOUR TEAM, IN CONTROL
Less queue juggling.
More time for people.
Give staff a clear view of who's waiting and what needs their attention, from one simple workspace.
- ↗
Call, recall, complete
Recall a visitor, mark a no-show, or finish a ticket without losing your place.
- ◷
See the time, see the queue
Track the current service time, average waiting time, and tickets served today.
- ▤
Separate queues. One simple system.
Independent queue areas give each team its own tickets, counters, and display.
QMSFlowCounter 02 Your workspace
Service area AServed today38
Avg. wait06:12
Waiting7
CURRENTLY SERVING
A02403:42Service time
Up nextA025Waiting · 04:18
ThenA026Waiting · 02:36
Illustrative staff portal · Example data
SET UP FOR YOUR SPACE
Your premises.
Your choice of hardware.
We install and configure QMS Flow on-site. Bring compatible equipment, or ask us to supply the hardware you need.
Discuss your setup ↗▯
Ticket kiosk
Tablet or iPad
▤
Ticket printer
Thermal printer
▱
Staff portal
Counter workstation
▰
Waiting-area display
TV & announcements
Existing equipment is checked for compatibility. Supplied hardware is quoted separately.
STRAIGHTFORWARD PRICING
A plan for your flow.
One-time installation. One monthly subscription.
Choose the number of independent queue areas you need.
SINGLE AREA
Start with one.
£200/month
+ £700 one-time installation
Request a quote ↗- 1 independent queue area
- Ticket kiosk & staff portal
- TV display & announcements
- Queue dashboard & service timer
MULTIPLE AREAS
Bring teams together.
£300/month
+ £1,400 one-time installation
Request a quote ↗- Up to 3 independent queue areas
- Ticket kiosk & staff portal
- TV display & announcements
- Queue dashboard & service timer
LARGER SETUPS
Keep every area moving.
£450/month
+ £2,000 one-time installation
Request a quote ↗- Up to 5 independent queue areas
- Ticket kiosk & staff portal
- TV display & announcements
- Queue dashboard & service timer
✓ Included with every subscription
Software updates and remote support throughout your subscription. On-site support visits included in year one; chargeable thereafter.
Hardware and expansion work quoted separately.
Need more than 5 queue areas? Let's talk ↗A FEW HELPFUL ANSWERS
Before you
take a ticket.
What counts as a queue area?
An independent service queue with its own tickets and staff counters. Different departments or floors in the same building can each be a separate queue area.
Is QMS Flow installed at our premises?
Yes. QMS Flow runs on a PC at your premises, with its operational database stored locally. The queue system has no BTCore connection and does not send its operational data to the cloud. There is a one-time installation fee and an ongoing monthly subscription.
Can we use our existing equipment?
Yes, if it is compatible. We can review your existing kiosk, printer, staff workstation, and waiting-area display. We can also quote to supply equipment.
Do visitors need a phone or an app?
No. Visitors take a printed ticket from the kiosk and watch the waiting-area display for their number and counter announcement.
What information does the queue system store?
Visitors take numbered tickets without providing names, phone numbers or email addresses. Ticket history, staff accounts and staff-linked queue activity are stored locally. Website enquiries and payment records are handled separately.
How are backups handled?
Automated nightly database backups run to your existing on-site file server, keeping 30 daily and 12 monthly copies. Backup delivery is checked and a successful restore has been tested. Your IT team investigates backup alerts and contacts us if it cannot resolve an issue. Backup storage is configured and checked during installation.
What support is included?
Your subscription includes software updates and remote support. On-site support visits are included for the first year and charged separately afterwards. Support is available Monday–Friday, 9am–5pm UK time, excluding UK bank holidays, with an initial response target of one working day. Resolution time depends on the issue. Additional hardware, new queue areas, and expansion work are quoted separately.
LET'S GET YOUR QUEUE MOVING
A smoother day
starts here.
Tell us about your space, your teams, and the equipment you need. Request a quotation below.
↗
For schools, colleges, tuition centres, healthcare settings, and service offices.